FAQs | Exarchy Holster Co.

You can check your order status, including viewing all current and previous orders, invoices, and shipping/tracking information by logging into "My Account" and clicking the "My Orders" link. Tracking information is added to your Order Information page once the order has shipped. If you created your account after your purchase, your current order may not show up under your Orders page. The Order Information page does not display real-time status of your holster's production. The only information available is original order details and shipping/tracking information once your order has shipped. Please feel free to contact us for status of your current order.

We work hard to make and ship products as soon as possible. We understand that things change while you wait for your custom holster to ship. If your order hasn't started production, you may change order, typically without any charge. After 72 hours from order placement, there may be a fee for order cancellations. If the change has an associated fee, such as adding a weapon light/laser, we will need to collect payment information from you for this fee. Please give us a call to discuss order status, changes, and associated fees.

Your order can be canceled anytime prior to shipping or within 10 days of order placement (whichever occurs first) by contacting customer service. After 10 days, orders cannot be cancelled, no exceptions. Once your order has shipped, the standard warranty and return policy applies. All canceled orders are subject to a 10% cancellation fee (of the order total) prior to starting production; once production of your order has begun actual expenses will be deducted from the refund amount. Prior to beginning production, all canceled orders are subject to 10% processing/cancellation fee. This processing fee is not kept by Exarchy Holster Co., instead, we incur non-refundable fees when you pay with a credit card or PayPal. These payment processors keep the fees, not us. In some circumstances, Exarchy Holster Co. may charge a service fee in connection to canceled orders that we have already invested significant effort into the production with either time or materials. Orders may be subject to actual expenses up to 100% of the order total or $20.00 per hour for time spent. You will be notified of any fees associated with your order (if above the minimum 10% fee) prior to processing any cancellation and subsequent refund. In general, orders begin production within 72 hours of order placement, but please contact customer service with any questions. 100% of the order total will be given if you choose store credit to be used on a future purchase. Custom orders, including modification to any standard product, custom gun, light, or laser not listed on the website as a configuration we offer as part of our normal product listings (in the HolsterFinder) are subject to a 50% or actual expenses incurred (whichever is lower) cancellation fee. If your custom order had a non-refundable deposit associated, the deposit amount will be deducted from the refunded balance. Many times, we have already incurred expenses to pay for custom materials, molds, etc. in order to fill your order. Custom orders are the purchaser's responsibility to ensure the ordered configuration, materials, and any customizations required are accurate on the order details, prior to the purchase. Exarchy™ Holster Co. will not be responsible for items that are mis-ordered or ordered in error. We are happy to work with you to modify your order before production begins, if you realize you've made a mistake or want to make changes.

A shipping confirmation email is sent to the address on file, once shipped. This email contains the tracking number information and can be tracked via the 3rd-party shipping provider's website or phone app. Alternatively, you can view all tracking/shipping information by loggin into "My Account" and clicking the "My Orders" link. Note: If you create your account after your purchase, you must use the same email address to sign-up as you used for your purchase in order for all the correct information to be displayed in "My Account."

Our E-Commerce system sends shipping confirmation/tracking information when we print each shipping label. If this was done at the end of a production day, your holster will be picked up by the carrier the following day. We primarily ship using USPS and sometimes their tracking updates can be delayed 24-48 hours. If tracking information hasn't updated in 48 hours, please contact us and we will try to help locate your package.

All orders are custom made after the order is placed. If the products you ordered are listed as "In Stock" on the website, your order should be fulfilled within our posted lead times (here). We typically ship via USPS Priority Mail, which takes 3-5 business days, typically, to deliver once shipped. We cannot guarantee shipping times, as these are provided by third party vendors. Based on order volume, our lead times change from time to time. You can also call to inquire about your specific order.

If you chose "Expedite" on any item in your order, your order will ship within 48 hours and Ship via USPS 2-day Priority Mail. Expedited service currently not available.

View Shipping Information for detials...

Currently, ExarchyHolsters.com is the only place to purchase custom handcrafted Exarchy™ products. The website allows us to serve a broader customer base and offer the same service to all of our customers. We are continuing to grow and may offer a retail location in the future.

Occasionally, we travel to gun/trade shows to showcase our products. Please follow us on Facebook, Instagram, or Twitter for up-to-date information on any scheduled events.

We do offer shop pickup to those customers that are local. If this meets your needs, please give us a call to schedule a pickup once your order is complete. Local pickups by appointment only.

We typically run promotions around many of the holidays, and certain products may be discounted or have free shipping. In general, the answer is no, we cannot apply the current promotion to your order. This isn't because we are being difficult or greedy. It's simply a matter of our E-Commerce system not giving us the ability to edit orders after they are placed. If our E-Commerce system changes at some point, we may relax this policy for orders that have not been shipped.

Our E-Commerce system doesn't give us the ability to charge at different times during the purchase process based on the item(s) orders. Since most of our products are made to order (excludes clips, t-shirts, and other accessories), we charge your credit card at the time of purchase. We also accept offline payments of cash, check, and money order. If you have specific requirements for charging your credit card, please give a call to place your order.

All of our holsters are custom made to order. "In stock" status means that we have the materials needed, molds, etc. in order to make the holster. "In stock" also allows you to place an order for the holster. Our website has two product status options, "In Stock" which is orderable, and "Out of Stock" which is not orderable. Please refer to product lead times to see how long it will take for your order to be made and shipped. Please keep in mind the posted lead times are best estimates based on current order volume and production capacity.

We sometime get overwhelmed with orders and must have a waitlist to place orders. If a waitlist has been implemented, you will be notified on the homepage, a banner near the top of each product page and the 'cart' will prompt you for a password. If we currently have a waitlist, you must join the waitlist to be able to place an order. Once you are part of the waitlist, you will be emailed ordering instructions when a spot opens up for you. If you are not prompted for a password when viewing the 'cart' then we do not have the waitlist implemented and you may shop and place orders, as usual.

You can join our waitlist, here.

We cannot provide an expected timeframe from when you join the waitlist to when a spot will open up for you to place an order.

Thank you for your patience while you waited for notification. You can shop our website as normal and add products to the Cart. You have 14 days to place an order, after you've received the email notification. Please refer to the email for further details. The Cart page requires a password that is in the notification email. The password expires 14 days after you receive the email. Your place in line is secured for 14 days before we give the opportunity to the next person in line. We are also happy to answer questions or process orders on the phone if you are having trouble placing your order online. Our shop is loud so we don't always here the phone. Please leave a message and we will likely return your call within an hour (during normal business hours).

Why do prices increase? Prices increase for a variety of reasons, just like groceries and other goods. Transportation costs affects shipping costs and overall cost of goods sold (i.e. raw materials). As these prices increases, we must occasionally pass on some of that to the consumer. We rarely look at prices of our competitors, because no one handcrafts holsters with the care and level of detail that we put into each product. With that said, we do want to provide exceptional value to our customers and try to “compete” as best we can with our competitors, while providing a superior product. Announcement: Our hardware costs have increased nearly 45% in recent months. Effective 6/6/2022 most holster prices will increase $3.00-5.00 to help offset this increase in material cost. Prices are subject to change at any time and without warning.

Why do prices go down? We do occasionally lower prices when we discover additional savings in labor, raw materials, or increased efficiency in our manufacturing processes. Recently, we reduced the price of our Midnight series Omega holster to get the pricing inline with our other models and help to save you money.

Why do you charge for shipping? We typically charge shipping cost near our actual cost. Shipping isn’t free, someone has to pay for it, either you or me. We try to be extremely fair on shipping and shipping is not a profit center for us, like with many other companies. We get a VERY small discount for shipping and you would expect much deeper discounts, even with our relatively small volume, but someone has to pay for all the Amazon packages that they ship for pennies (just ask the Post Office). We shipped almost every order in 2020 for free. We still offer free shipping on orders over $149.00 and run specials for free shipping and other discounts, on occasion.

If you ever experience an issue with one of our holsters, please contact customer service, here. We will ask for a photo of the damaged holster to be sent before approving your request for an RMA/Warranty claim. Our lifetime warranty covers the holster for manufacturer defect in workmanship and materials. For example, if your holster was run over by a truck and cracked, that is not a defect in either workmanship or materials. It is often hard to determine the cause of the damage and that is why a photo is required. We will review your photo/claim and reply with a determination. Broken Kydex is not necessarily covered because more than likely, the damage is a result of natural breakdown of materials with time and use, and not a defect. However, we stand behind our products and want you to continue using your holster, so please contact us and we can generally help resolve the issue.