FREQUENTLY ASKED QUESTIONS
Customer Service
How do I contact Exarchy™ Customer Service?
You can call us.
How can I change or update my email preferences?
You can login to your Exarchy® "My Account" from any computer or mobile device and update/change your email preferences.
How can I check my Order Status online?
You can check your order status, including viewing all current and previous orders, invoices, and shipping/tracking information by logging into "My Account" and clicking the "My Orders" link. Tracking information is added to your Order Information page once the order has shipped. If you created your account after your purchase, your current order may not show up under your Orders page. The Order Information page does not display real-time status of your holster's production. The only information available is original order details and shipping/tracking information once your order has shipped. Please feel free to contact us for status of your current order.
Where can I find my tracking number(s)?
A shipping confirmation email is sent to the address on file, once shipped. This email contains the tracking number information and can be tracked via the 3rd-party shipping provider's website or phone app. Alternatively, you can view all tracking/shipping information by loggin into "My Account" and clicking the "My Orders" link. Note: If you create your account after your purchase, you must use the same email address to sign-up as you used for your purchase in order for all the correct information to be displayed in "My Account."
How long will it take to ship/receive my order?
All orders are custom made after the order is placed. If the products you ordered are listed as "In Stock" on the website, your order should be fulfilled within our posted lead times (here). We typically ship via USPS Priority Mail, which takes 3-5 business days, typically, to deliver once shipped. We cannot guarantee shipping times, as these are provided by third party vendors. Based on order volume, our lead times change from time to time. You can also call to inquire about your specific order.
How can I manage my account/email/address information?
You can login to "My Account" from any computer or mobile device to view or edit your shipping address(es), email address(es) and email preferences.
Do you offer tours of you facility?
At this time, we do not currently offer tours of our facility. Our workshop can be a dangerous place and our insurance does not allow us to conduct tours at this time. Follow us on Instgram, Facebook, and Twitter as we often post photos and short videos that give you a glimpse into our workshop and the craftsman behind your holster. We are @exarchyholsters.
Do you have a showroom or retail store?
Currently, ExarchyHolsters.com is the only place to purchase custom handcrafted Exarchy™ products. The website allows us to serve a broader customer base and offer the same service to all of our customers. We are continuing to grow and may offer a retail location in the future.
Can I cancel my order?
If you decide an Exarchy™ Holster Co. holster isn't right for you, you may cancel your order by contacting customer support, here. Please include your name and order number on any correspondence. There will be a 10% restocking fee on standard orders if production has already begun on your holster. Production typically starts within 72 hours of order placement (regardless of lead times). 100% of the order total will be "refunded" if you choose store credit for a future purchase. Custom orders, including all leather products may be subject to additional cancellation fees. If your custom order had a non-refundable deposit associated, the deposit amount will be deducted from the order total. Please read full policy, here.
I received tracking information via email or "My Account" portal, but the tracking hasn't updated.
Our E-Commerce system sends shipping confirmation/tracking information when we print each shipping label. If this was done at the end of a production day, your holster will be picked up by the carrier the following day. We primarily ship using USPS and sometimes their tracking updates can be delayed 24-48 hours. If tracking information hasn't updated in 48 hours, please contact us and we will try to help locate your package.
I purchased a holster or mag carrier, but now it's on sale. Will you apply the current promotion to my order?
We typically run promotions around many of the holidays, and certain products may be discounted or have free shipping. In general, the answer is no, we cannot apply the current promotion to your order. This isn't because we are being difficult or greedy. It's simply a matter of our E-Commerce system not giving us the ability to edit orders after they are placed. If our E-Commerce system changes at some point, we may relax this policy for orders that have not been shipped.
When is my credit card or PayPal be charged during the purchase process?
Our E-Commerce system doesn't give us the ability to charge at different times during the purchase process based on the item(s) orders. Since most of our products are made to order (excludes clips, t-shirts, and other accessories), we charge your credit card at the time of purchase. We also accept offline payments of cash, check, and money order. If you have specific requirements for charging your credit card, please give a call to place your order.
Can I change my order after being placed?
We work hard to make and ship products as soon as possible. We understand that things change while you wait for your custom holster to ship. If your order hasn't started production, you may change or cancel your order, typically without any penalty or charge. After 72 hours from order placement, there may be a fee for order cancellations. If the change had a charge to begin with, such as adding a weapon light/laser, you will be charged the associated fee. Please give us a call to discuss order status, changes, and associated fees.
What does "In Stock" mean?
All of our holsters are custom made to order. "In stock" status means that we have the materials needed, molds, etc. in order to make the holster. "In stock" also allows you to place an order for the holster. Our website has to product statuses, "In Stock" which is orderable, and "Out of Stock" which is not orderable. Please refer to product lead times to see how long it will take for your order to be made and shipped. Please keep in mind the posted lead times are best estimates based on current iorder volume and production capacity.
Holster Information
How do I maintain the leather on my Exarchy™ holster?
Although all of our leather hybrid holsters and all leather holsters are treated with leather conditioner before they leave the shop, it may be necessary to condition the leather over the life of the holster. The conditioner should contain gentle ingredients and needs to be applied only to the grain side (gun side of hybrid holsters) of the leather with a minimalist approach. The flesh side (back of IWB hybrid holsters) of the leather will be conditioned with the natural body oils from your skin and no further treatment is needed. Rough-out all leather holsters can be wiped with a damp cloth, but should not have any product applied to clean or condition the leather, as doing so will negatively effect the leather appearance and gripping characteristics. If you need to clean the leather of your holster, saddle soap is recommended, followed by leather conditioner after the holster has fully dried, for the grain-side only. We offer a leather care kit for this purpose.
What brand of lasers or lights will Exarchy™ holsters accommodate?
We have the ability to craft holsters for several different lights/lasers on the market today including ArmaLaser, Crimson Trace, LaserMax, LaserLyte, Olight, Streamlight and Viridian. Please check the HolsterFINDER on our website for your specific firearm and light/laser combo. If it is not listed please contact us to see if we can help. Most of the time, if we don't already have your light or laser option we can still create you a one-of-a-kind holster if you send us your light/laser to make sure it works in our holsters. If you choose this option, we will return the light/laser with the holster when complete and provide free shipping on all orders. Customer is resposible for shipping charges to Exarchy™ Holster Co.
What clip options are there and what do they do?
M-Clip: Most holsters come standard with this metal spring clip. It attaches over the top of the belt and is the most stable of the clip options. It works best with a sturdy leather belt.
UltiClips: These clips work great for people who do not wear belts or want ultra-concealment. These clips are spring loaded and clip directly on to any fabric, like the top of your pants, or use in a backpack or anywhere you want to clip your holster on to for a secure and tight fit. See UltiClip options under Accessories for more detailed information on UltiClips. UltiClips come as standard option on our Omega™ Series IWB holsters. Our other holster models offer UltiClips as an upgrade option.
(Not currently available) N-Clip: This is a Nylon Reinforced Plastic Clip. These clips come standard on our Metropolitan™ Series Holsters (Coming Soon) with no other clip options due to the design of the holster. These are very strong plastic clips and work best with a sturdy leather belt.
How can I adjust the retention of my Exarchy™ holster?
ii. Cover everything with a cool, damp rag (Leather and Kydex). Leave only the trigger guard indentation exposed. Some holsters have sharp ejection port indentations as well. If your holster has this and you want to address, please repeat the steps seperately for each area.
Note: If the Kydex begins to look shiny, STOP, remove the heat immediately. Let it cool and try again. If the Kydex remains shiny, you can VERY lightly rub it with #0000 steel wool or a Scothbright pad to get the matte finish back. If you do this, wipe the inside and outside of the Kydex with a damp rag several times before placing your firearm in the holster. Make sure to remove all of the debris so you don't stratch your firearm.
What leather options do you offer and what are the benefits?
We use only premium Hermann Oak tooling leather in 10/12 ounce weight. Each steerhide is tanned using Hermann Oak's traditional tanning process. Hermann Oak has been producing the highest quality US made hides since 1881. We purchase Grade A steer hides directly from Hermann Oak to ensure the highest quality and selection of hides. When you want to best products, you have to start with the best materials. Each Holster Hide is then hand-cut to match your firearm and holster model selected. The holster hide is then hand-dyed and the edges are sanded, beveled, and burnished to ensure maximum comfort. We finish the backside (flesh) of the hiolster by sanding it smooth to a suede-like finish, but it is left in it's natural state, free of dyes or finishes. The "raw" flesh side is what sits against your body. We believe it's best not to use drum-dyed leather or leather that has been dyed on the side that comes in contact with your skin. Many dyes contain harsh chemicals that could irritate sensitive skin. When finished, the hide is sealed with a top coat and leather conditioner to ensure a beautiful finish that will last a lifetime.
What is the difference between Standard Cut and Combat Cut options?
Standard cut leather is the full-size leather backer of the holster which provides a barrier between your body and the firearm. Combat cut means that the leather has been trimmed away from the grip area, leaving only leather behind the frame of the gun and the slide. The benefit of a Combat cut is that it allows for easier grip access. However, with less leather between the body and the gun this can sacrifice comfort because the grip will be making direct contact with the torso. The benefit of the Standard cut is that it keeps more of the pistol from being allowed to touch the body, meaning it is usually more comfortable. If you are unsure which cut you prefer, we recommend choosing Standard cut.
When/Where should I use my Exarchy™ Holster?
We often get asked, when/where do you carry? Here are some good examples of when to use your Exarchy™ Holster to protect yourself, your family, and the people around you: At the race track, the grocery store, home, outside, work, while camping, while doing dishes, while at dinner, at the movies, taking a walk, at the gym, mowing the lawn, bbq'ing, traveling, while looking at new guns, while 4-wheeling, chewing gum, not chewing gum, looking at Facebook, tweeting, at church, at your firends house, during holidays, like Easter, Christmas, Valentine's Day, President's Day, Memorial Day, Veteran's Day, and while looking at our website buying your next holster. When/Where not to carry using your Exarchy™ Holster: in a federal building, at a water park, while floating down the river, in the hot tub, or in the shower (leave it on the sink counter). Hopefully, this gives you an idea of when to carry and when not to carry. Of course, always obey Federal, State, and Local laws. We don't endorse ever breaking the law, with our holsters or without.
What are the model/series options and what firearms do they fit?
We have four holster models/series.
What is the difference between Midnight Series™ and Craftsman Series™ holsters?
The Midnight Series™ holsters are only offered in black leather (cow or horse), with black Kydex®, and black hardware. These holsters use the same quality materials as our Craftsman Series™ and are all handmade with the same care. The only difference in the finishing of the leather is that the Midnight Series™ holster's edges are not hand-sanded or burnished, but are still beveled for comfort.
Why doesn't my light or laser bearing weapon holster have great retention?
See information on adjusting your holster retention, above.
What type of Kydex® do you use?
We use high quality Kydex® T with P1 Haircell texture. Made in the U.S.A. We use both 0.06" and 0.08" thicknesses of Kydex®. All of our Alpha Slide™ Series holsters are made with 0.08". Most of our other models are also made with 0.08", unless the specific application requires the 0.06" thickness. If you have a preference, please let us know in the notes section when you place your order. We typically only stock 0.08" Kydex in all colors, except black, which we carry in both 0.08" and 0.06".
What Kydex® colors do you offer?
We typically carry 10-15 different colors, depending on what is popular at the time. We always have black and any of the colors listed on the holster product pages. We try to keep an up-to-date list of the Kydex® colors we use here. If you have a specific request, please let us know. We typically can get special request colors in about a week if it's in stock with one of our suppliers. Please contact customer service for special requests.
Will my Exarchy™ Holster cause finish wear on my gun?
Holster wear is inevitable. There are disagreements as to which material is worse or better (Kydex vs Leather vs Others). What helps to combat or prevent excessive holster wear is a properly fitting holster to the weapon. Our holsters are all formed to the exact weapon which prevents the weapon from moving around while in the holster. It is also important to wipe the dust and debris from holsters fairly often. Dust and debris will accelerate holster wear no matter the holster material. Defensive handguns are tools and while we think it's important to preserve the finish of guns, holster wear does occur with our holsters after extended use and no matter what other manufacturers say, their holsters will also cause wear on the finish. Lined, all-leather holsters may delay the wear, but will not prevent it entirely. If you cannot accept holster wear on the finish of your weapon, you should put that weapon in the safe and chose a different weapon to use as a defensive tool to protect yourself and those around you.
Do Exarchy holsters work with Viridian "Instant On"?
If you order a holster for a weapon equipped with a compatible Viridian light/laser model, your holster will activate "Instant On." This is currently only available with Viridian R5 Reactor, C-Series, and X-Series lights and lasers. Viridian E-Series lasers do have Instant On functionality, and therefor do not work with Instant On in our holsters, or anyone elses.
How do I adjust the retention on my Exarchy™ OWB Mag Carrier?
Our OWB Mag Carriers and Magdalena Mag Carriers use the Mag Retention Device (MRD). The retention is user adjustable by loosening or tightening the set screw in the side of your mag carrier. You will need a1/8" hex key wrench. Take 1/4 turns in either direction and test retention between turns. Repeat until desired retention is achieved.
How do I adjust the retention on my Omega Mag Carrier?
Our Omega Mag Carriers™ have user adjustable retention. You can adjust the retention of your magazine by loosening or tightening any of the Kydex® attachment screws using a #2 Phillips head screwdriver. Bering able to adjust each of these attachment points individually gives the user fine adjustment of the draw of their magazine.
How does Viridian® Instant On work with my holster?
1. Turn the light/laser to the setting you want to use when your pistol is drawn from the holster. (i.e. Constant On)
2. Insert your weapon with the light/laser on into the ERC/Instant On enabled holster. The holster will turn off the light/laser when inserted.
3. Draw the weapon from the holster and your light/laser will return to the mode you set prior to being holstered.
Note: To Disable (not use) Instant On: If your light/laser is set to the off setting, your light/laser will be in the off setting when your pistol is drawn from the holster.
How do UltiClip clips function?
Do you have magazine carriers/holsters?
Yes, we make outside the waistband (OWB) and inside the waistband (IWB) magazine carriers. Our mag carriers are made for the exact magazine that matches your firearm. We also offer a universal 9mm/40 S&W magazine carrier that can be used with most doublestack 9mm/40 S&W magazines.
How do I mount my Omega™ Series holster OWB clips?
Omega™ series holsters can be converted from IWB to OWB and vice versa. To mount your OWB clips to your Omega™ holsters, follow the steps below.
Do you make left-hand holsters?
Yes, most of our holsters are available in left-hand variations, with several exceptions. Some lights/lasers/controls are mounted on the right side of the weapon and may prevent the left-hand version from being a viable option for a great holster. We have removed the left-hand option from those holsters on the applicable models. If "left-hand" option is avialable on the website, then feel free to order the left-hand version if that's what you need.
I'm right handed, but carry on my back side. Should I order a left-hand holster?
While we cannot prevent you from ordering a left-hand model when you're right-handed, we would advise against it. Doing this will cause you to draw the weapon palm out and will result in the muzzle of the gun being pointed at your body during drawing and re-holstering. We have some customers that inist this is the most comfortable for them to use. This comes down to a personal decision and you assume all the risk when carrying a weapon. If you choose to do this, we advise that you practice this motion prior to purchase. Of course, we assume no legal responsibility in either case.
Which holster is best for concealed carry?
We have many different models of holster, in hybrid, Kydex, and all leather for inside the waist (IWB) and outside the waist (OWB) carry. While one would logically assume IWB is more concealable, it may not work with your lifestyle. Our OWB holsters are constructed in a method that keeps them tight to the body and can be concealed using a cover garment of some type. Many times a t-shirt or light jacket is all you need. Our Patriarch™ and Omega™ series holsters are the most popular IWB hybrid holsters.
What's the difference between Horse hide and Cow/Steer hide?
Well, besides the obvious, that they come from different animals, there is some difference between the two leather types and reasons why you may choose one or the other.
My all leather holster is tight. How can I break-in my new holster?
Tightness in a new holster is normal and is preferable to a loose fitting holster. If the draw is tight when new, we recommend you work with it to see if it will loosen up for you. Simply wearing the holster with the weapon in it will help the holster to break-in. We suggest about 25 to 50 presentations should be a good indicator of whether the holster will break in sufficiently on its own or if maybe a little blocking out of the leather is needed. There are many variables as to why a holster would be excessively tight ranging from the texture of your guns finish, to slight changes in climate or humidity from where the holster is made. Regardless of the reason, a too tight holster can easily be remedied by the end user.
To block out (stretch) your new holster first UNLOAD your pistol or revolver and place the gun into a 4 mil plastic bag (2-3 Ziploc freezer bags). Then carefully insert the bagged gun all the way into the holster. Do not wet or spray the holster with any solution to aid in the stretching process. The blocking out process as described above will not harm the crisp detailed molding of your new holster, nor will it ruin its retention qualities. It serves simply to stretch the leather a few thousands of an inch larger than the gun. The amount of stretching time needed for satisfactory results range from a just a few minutes to overnight. Any clarifications or concerns on the above, or if you would rather we talk you through the process, then please give us a call.
Do you make a small of back (SOB) holster?
While we have an all leather OWB holster called the ARK Slide SOB, it may or may not be considered a true small of back holster. The holster is made with a 30 degree forward cant, but is otherwise a standard OWB holster. We don't make any holsters that are palm out draw, or sit in odd positions on the belt. Our ARK Slide SOB is really designed for back of hip/kidney carry and the more aggressive cant provides a more ergonomic draw and re-holster position when worn at the 4:30-5:00 position. We do not recommend true small of back holsters that place the weapon directly behind the spine. We use all the products we make, and if we don't use it, we don't make it.
Do you make pocket holsters?
No. If we don't use it, we don't make it. You can probably find cheaper options for pocket carry holsters than we could provide, and since we don't use pocket carry holsters, we are not experts on their design or use.
What are one-way/directional snaps and how do they work?
One-way or directional snaps are used on most of our belt attachments as a means to keep pressure exerted from the inside edge of the belt from inadvertently undoing the snap.
If you look inside the female snap you will see a small tab of metal that appears to trap the coil spring inside. That tab is the locking mechanism of the one-way snap. When the snap is snapped shut, the tab in the female cap will not allow the male snap to lever itself through the coil spring at the point of the tab, thus releasing the snap. The one-way snap can only be disengaged by outside pressure on the side of the snap opposite from the side where the above mentioned tab is located.
To work the snap, the side of the snap with the tab located inside the female cap, must be engaged onto the male snap first by angling the female snap at that point to engage it. Then to complete the closure, you roll the female snap over the male snap till it clicks shut. Basically, the tab on the female snap will always be located on the side of the snap where the belt will come into contact with it. All our IWB holster loops are snapped towards the top of the holster, so you will generally roll the snap from the bottom up. On a holster like the Axiom where you pull the straps down to snap them, you will roll the one-way snap from the top down. Any confusion on this can be resolved by looking in the female cap to see where the tab is located. That side of the snap always gets engaged onto the male snap first.
If you don't engage and close the snaps properly, the snaps may appear to be closed, but will pop open unexpectedly. If that happens, you can be sure that you are not closing them properly. If this happens to you, you might want to read the above description again just to make sure you fully understand the function of the one-way snap. If all else fails, you can always call the shop for guidance.
Tips for breaking in new snaps is as follows. A light smear of a lubricating wax on the rim of the male snap will make the snap much easier to open and close. Renaissance wax works good as does Johnson Paste wax, or probably any car wax for that matter. A light smear of machine oil on the male snap will work to lubricate the snap as well.
Until the leather loops get broke in, you might find it easier to pre-snap the loops and physically string your belt through the closed loops as opposed to fighting with the snaps. Our holster loops are meant to fit snug on belts of our manufacture and until the leather of the loops loosens up a bit, you might find it hard to angle the female snap properly to engage the male snap. No worries, time will take care of that.
Of course any questions pertaining to any of the above can easily be rectified by a call to the shop.
What's the best CCW position?
This is an extremely personal question and varies per user, per gun, per day, and many other reasons. The truth is, the best CCW carry position is the one you find most comfortable and accomodates your lifestyle. If appendix carry is "the best" but you don't carry becuase it's uncomfortable then is it really "the best." A gun you carry is better than one you don't when it comes to a situation where you need a weapon to protect yourself, your family, and those around you. In this same spirit, the position that you choose to carry is better than the one where you won't. We always recommend, no matter where you choose to carry, you should always seek professional training and practice with your weapon and holster.
What is the difference between Cow hide and Steer hide?
Cow hide and steer hide both come from the same species of animal, but there are some notable differences. Technically a "Cow" is a bovine that has had a calf (offspring). Cows that have calves typically show more stretch marks in the hide and other imperfections. Steers are young male bovines that are castrated and less than 4 years in age. Most steers are raised for slaughter, most are unbranded, and do not grow up in pastures with barbed wire. This results in fewer scars and imperfections in the leather hides. The terms "Cow hide" and "Steer hide" are used synonymously in the holster business for describing the type/species of leather. We use both terms, but to be technically correct, all of our bovine hides are vegtable tanned Grade "A" steer hide from the Hermann Oak tannery.
How do I adjust the Ride Height or Cant of my holster?
Adjusting the ride height or cant of your holster is simple. You'll need either a Flat head or #2 Phillips head screw driver depending on the hardware used on your holster. The instructions below apply to GUN+ONE, Patriarch, Revelation, and most two clip custom holsters. For Omega specific instructions, please see "How do I adjust the Ride Height or Cant of my Omega A/IWB or OWB Holster?"
How do I adjust the weapon ride height and/or cant for my Omega series A/IWB or OWB holster?
Adjusting the ride height or cant of your Omega holster is simple. You'll need a #2 Phillips head screw driver to remove and reattach the hardware on your holster. The instructions below apply to Omega A/IWB and OWB holsters.
To adjust the ride height or cant for Omega A/IWB holsters:
1. You can start by loosening the screws holding the clips on both sides of the holster. Do not completely remove the screws or screw posts. The clips can be adjusted up to a half inch up/down using the slotted mounting holes on the clips. If the clip cannot be moved enough to achieve the desired ride height/cant, proceed to Step 2. Note: The mounting hardware for clips on either side of the holster are also part of the holster retention system. When tightening these screws, adjust the tightness for your weapon retention preference. Designs vary based on weapon/light/laser configuration. For many light/laser equipped holsters, the grip side mounting hardware is only attached to the Kydex. In this instance, the mounting hardware should be tightened hand tight as it does not affect weapon retention.
2. Remove the screws for both clips. Note the order of the mounting hardware for re-attachment later. Make sure to not lose the finishing washers, rubber washers/spacers, or screw posts on the inside/underside of the Kydex. You do not need to remove the screw posts or rubber spacers between the Kydex and leather on the slide side of the holster.
3. If your holster has rubber spacers and screw posts beneath the trigger guard that attach to the leather backer (many non-light/laser equipped weapons) you may need to remove and re-install the screw post(s) and spacers in order to move the clip. Typically, you only need to move one. To do so, remove the screw post(s) (as needed) from the back side of the holster, then align the rubber spacer with the hole you want to use and reinsert the screw post from the back side of the holster. Your mounting hardware and clips can now be re-attached from the front side. Tightening the screw(s) also adjusts weapon retention. Tighten or loosen the screws until the desired retention is achieved. You should have both clips installed when adjusting the retention for best results.
4. Decide which mounting hole(s) you want to use and re-attach the clips using the original mounting hardware (i.e. the second hole up from the bottom). Note: On the slide side of the holster, you may need to remove one or more of the Kydex shell mounting screws in order to free up a space to move the clip to a new hole. Simply remove the screw(s) for the hole(s) you want to use. You will need to reuse this hardware. If you removed Kydex mounting screws from the slide side of the holster, reinstall the screws and finishing washers in the holes that will not be used for mounting the clip. When tightening the screw(s) be sure to test the weapon retention and adjust as desired.
5. To keep a neutral cant, mount both clips so the top of the clips are even. The top of the clips represents where the top of the belt-line will be located.
6. To change the weapon cant, adjust one clip to be higher or lower. Moving the slide side clip up or the grip side clip down will increase the forward cant of the weapon. Moving the slide side clip down or the grip side clip up will decrease the positive cant of the weapon. You can achieve a negative cant by adjusting the clips in this manner. This may be desired for a cross-draw carry position.
7. Remember adjusting the position of the clips affects weapon cant, ride height, and retention. Because of the versatile nature of the design of the Omega series holster, you can achieve a comfortable fit and weapon draw in almost any position.
8. If you want the clips to pivot side to side, you only need to use one mounting screw for either, or both clips. When shipped from our workshop, we install both screws so the clips remain vertical, but this isn't absolutely necessary. If using only one screw to mount the clips, we strongly suggest using Loctite 222/242 or Vibra-tite VC-3 to prevent the screws from backing out under use.
9. Test fit holster/draw with unloaded firearm.
10. Repeat steps 1-9 until desired ride height/cant and retention is achieved.
To adjust the ride height or cant for Omega OWB holsters:
1. From the back side of the holster, remove the screws for one or both clips. Note the orientation of the clips and make sure to keep the right and left clips separate so they can be reinstalled properly.
2. Decide which mounting holes you want to use. The grip side of the holster typically has 3-4 mounting holes, while the slide side of the holster typically has 4-6 mounting holes depending on weapon size/configuration.
3. When shipped, we install the clips at the highest mounting position. This mounting position typically results in a 12-15 degree forward cant of the weapon. Moving both clips up/down the same number of holes will retain the same forward cant while raising/lowering the ride height of the holster.
4. Moving the slide side clip up or the grip side clip down will result in increased weapon cant. Moving the slide side clip down or the grip side clip up will decrease weapon cant. Each hole results in about 3-4 degree cant adjustment in either direction.
5. Once you've figured out the ride height and cant, align the clips with the new mounting holes and install the screws. Both screws need to be used on each clip. To re-install, open bottom (Speed Clips) are marked "L" and "R." This refers to Left and Right as you're looking at the back side of the holster. Wing clips are not marked, but should be installed with the bend of the clip toward the body (back side of the holster).
6. Tighten screws hand tight. Threadlocker should be used if you notice screws loosening with use. We do not recommend red Loctite because in the event you decide to move the clips it will be very difficult to do so as red Loctite is considered permanent.
7. Test fit holster/draw with unloaded firearm.
8. Repeat steps 1-7 until desired ride height/cant and retention is achieved.
My holster clips loosen with use. How can I secure the clips?
Our holsters ship with high-quality stainless steel hardware (screws and posts) to secure the holster clips and provide retention adjustment. We do not apply threadlocker to the screws so that you can easily adjust the placement of the clips and adjust the weapon retention. We do recommend applying Loctite (purple or blue) or Vibra-tite threadlocker to the screws after you've decided where to position your clips. We sell Vibra-tite VC-3 in 1mL tubes, which is a reusable and adjustable threadlocker. You should always check the hardware before using your holster/mag carrier to ensure everything is in working condition.
What threadlocker should I use for my holster or mag carrier?
We highly recommend applying some type of threadlocker to your screws once you determine where you like your clips mounted or your retention set. We recommend using an adjustable/reusable threadlocker, like Loctite 222 Purple or Vibra-tite VC-3. We sell Vibra-tite VC-3 in 1mL tubes, here.
Can you make a holster for my gun with suppressor height (tall) sights?
In general, the answer is yes. We form our holsters with a generous sight channel to begin with, but if you have tall sights, just make a note on your order (in the Cart) before submitting. It's nice to know the measurement of the front sight blade in regards to its height above the slide, if you happen to know the measurement. There is no charge for this service.
Can you make a holster for my gun with a slide mounted optic?
Yes, you are getting a custom holster, made exactly the way you want! While many of our holsters don't require modification for a slide mounted optic, some do, so it's best to make the note on your order (in the Cart) before submitting for purchase. Please include the make and model of your slide mounted optic. It's also nice to know how it's mounted, for example, is the slide cut, or are you using an adapter plate attached to the rear sight groove? Is your optic mounted in front of or behind the rear sights? Do you also have tall sights for co-witnessing? Please include all of the necessary information in the notes. More info is better than not enough. If you like, you can also reply to your order confirmation email with a photo of your gun to show how the optic is mounted.
How do I convert my Omega OWB (Outside the Waistband) to IWB (Inside the Waistband)?
Converting your Omega holster to IWB or Inside the Waistband is simple. You'll need a #2 Phillips head screw driver to remove and reattach the hardware on your holster. You may also need a power drill with a 1/4" drill bit if the mounting holes are not drilled on your holster. The instructions below apply to Omega OWB holsters.
To mount your IWB clips to your Omega™ holsters, follow the steps below.
1. If setup for OWB, we suggest removing the OWB clips first. You will need a #2 Phillips head screw driver to remove the screws holding on the OWB clips on the back (leather) side of the holster. You can set the clips and screws aside. You will want to keep the clips and screws, but you will not be using any of them for the IWB conversion.
Returns and Exchanges
How do I return a holster for warranty repair or replacement under the LIFTETIME warranty?
Review our Warranty Information page and Return information pages to see if your product qualifies, then contact us, here, or call 720-515-1845 to obtain a Return Mechandise Authorization (RMA) number. Then download and complete the RMA form to return with your package. Download Here
How to I return a product for a refund during the 14-day trial period?
Review our Warranty Information and Return information pages to see if your product qualifies for our 14-Day Comfort Guarantee. Please contact customer service here or call 720-515-1845. Customer service is our top priority. If you aren't happy, we aren't happy, and we want to be happy. Please let us know if you have any issues and we will do our best to resolve them or provide a full refund.* To return the product you will need to complete the RMA form and return it with your product. Download Here. Once Customer Service has issued a Return Authorization, you have 14 days to return the product to Exarchy Holster Co. Failure to return your product within the 14 day period will result in denial of your claim and your product(s) will be refused and returned to sender. Many custom products do not qualify for our 14-Day Comfort Guarantee. Please see full warranty details, here.
What is the warranty of my Exarchy™ holster?
Exarchy™ hybrid holsters are covered by our 14-Day Comfort Guarantee and LIFETIME Warranty.*
Can my custom holster be returned?
We do not accept returns or exchanges for custom orders, including all leather holsters, holsters made for weapons equipped with aftermarket or third-party lights and lasers. Items that have tooling, such as basket weave, are not able to be returned for credit or refund. Custom orders and all leather product order cancellations may be subject to fees. Please read the full policy, here. The only exception is if there is a defect in the products function, or materials, caused by manufacturer defect. We will determine if the item is defective. In this case, we reserve the right to correct the issue or offer a refund.
Can clearance products be returned or exchanged?
We occasionally have clearance items posted on the website. Generally, these "in-stock" items are holsters that were made as part of a standard order that were canceled and still completed, made as part of a standard production run, may have small cosmetic defects, were made as shop samples, or prototypes. Ocassionally, these include returned items that were unused by the purchaser and returned for whatever reason. These items are guaranteed to be 100% functional. Any defects will be noted and the actual product (and any defect) will be pictured. As such, we do not accept returns or exchanges on these items for any reason.
I failed to apply threadlocker and lost some of the hardware. Is this covered under warranty?
We include spare hardware with every holster/mag carrier for this reason. We do highly recommend applying threadlocker (either Loctite or Vibra-tite) once you determine where you like your clips mounted, etc. If you lost your spare hardware, we will happily send you additional spare hardware (2 screws, 2 posts, 2 spacers, and 2 finish washers) for $5.99 including shipping. Lost/misplaced hardware is not covered under the warranty. If you'd like to purchase Vibra-tite VC-3 threadlocker, we sell 1mL tubes, here.
The color looks different than what is pictured online. Can you make it look exactly like the picture?
While we do our very best to represent accurate colors of leather and Kydex, it is impossible to match an exact shade as represented on a digital device, such as a computer or mobile device. Individual settings for screen brightness, contrast, and color balance all affect how colors appear on these devices. We strive to keep our colors the same across our products, but leather is a natural product and will likely have some color variation. Some leather takes dye differently and marking within the leather can also appear differently than that in the photos. We think these color variations add to the uniqueness of each holster and add to its character.
How long do warranty repairs take to be returned back to me?
We don't have many returns for warranty repair, but it does occassionally happen. In that circumstance, we will evaluate the holster's condition when we receive it and then contact you regarding repair/replacement, and if there is any cost to you. Depending on the nature of the warranty repair, time to receive the product, evaluate the need, and perform the work, time ranges from 1-2 weeks, typically. You are responsible for shipping cost to send the holster/carrier back to us for repair or replacment.
