Current Product Lead Times
Since all orders are custom made to order, our products carry a lead time. These are estimates and not guarantees of shipping times. We work hard to fill orders as quickly as we can, and many times, we beat these shipping estimates, but occasionally, in any manufacturing operation, other factors come into play, like order volume, equipment malfunctions, material availability, etc. Our shipping estimates vary based on order volume and product type. Custom hybrid holsters vary based on design, but many times carry the same lead time as our standard production holsters. Our all handcrafted leather holsters have the longest posted lead times due to the fact that we work through a design process/approval with you before proceeding to manufacturing. Lead times exclude shipping holidays and weekends. For more detailed info on our holiday/shipping schedule, please click here.
11/22/2020 NOTICE: We are experiencing a significant increase in order volume. This, coupled with increased gun sales and demand has placed a strain on many of our suppliers. We are seeing significant delays in receiving materials and supplies required to complete orders, as many are low quantity or back-ordered. We are working closely with our suppliers and recieve materials on a daily or weekly basis, but as demand has increased, we are having a difficult time keeping materials in stock. If your order has been delayed, we sincerely apologize. We are working 16 hour days, 7 days a week to catch-up on our backlog of orders. In leau of haulting all new orders, we have extended our lead times. These lead times are estimates and do not account for many variables with each particular order in regard to materials, etc. Please be advised, if you place an order, your order may be delayed due to the circumstances noted above. As always, we appreciate your business and are honored to serve you. Thank you all!
Special Note: We do not have a system in place that automatically emails you your order status on a daily or weekly basis. If you receieved an order confirmation email, we have your order. If there are issues with completing your order, we will call/email you. If we send updated order status to everyone that has an order, we have no time to actually make holsters. We are a very small business. If you have questions about your order, or it is past the expected lead times, please feel free to contact us, here. Please know that we haven't taken a day off in over 6 months and are working as fast as possible to make you the.best.holster.period.
COVID-19 UPDATE
We continue to remain open and shipping our custom made holsters daily. We are experiencing delays in shipping some orders. We greatly appreciate your business and patience during this time. If you have questions specific to your order, please contact us, here.
Reasons for delays include:
1. If your order included a mag carrier that was not previously listed as an available magazine option on our website. In order to fulfill this order, we had to order a mold. We are seeing extended delays in receiving some of these shipments. As soon as we receive the mold, we will finish your holster and ship it as soon as possible.
2. All leather holsters have been placed as "out of stock", temporarily. If you ordered before these were listed as "out of stock", or if you called and we accepted your order for a custom all leather holster, we are working hard to get these made as quickly as possible.
3. If you ordered a complete custom item or if your order included a custom service. Custom items and custom services are experiencing extended delays due to our limited staff and high order volume.
We are working hard to fulfill all orders by the expected lead times (below), but given the circumstances and impacts to our business, supply chain, and third party shipping providers, we are experiencing delays, like most other businesses during this crisis. We can't express enough how grateful we are for your business and patience. Please continue to pray for all the families dealing with loss, healthcare workers, essential workers, and political leaders as we all work to get through this difficult time.
We are taking these necessary precautions for the safety of our staff and our customers.
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We have asked that any employee having symptoms of COVID-19, as defined by the CDC, to stay home and seek medical advise and treatment, as needed.
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CDC information suggests that the virus can live on surfaces for 2-3 days:
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Although our items are all handmade and handled by people in the shop, these items are disinfected (as much as possible) before being packaged for shipping.
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We have increased our cleaning and disinfecting procedures in the shop, including cleaning and disinfecting and tools, machinery and work surfaces.
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We recommend that when you receive your package that you disinfect the outside of the package, as the package is handled by many people once it leaves our shop.
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CDC has suggested increasing social distancing to help slow the spread of the disease:
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Exarchy Holster Co. is changing from shipping 6 days a week, to 1. We will be shipping on Thursday, each week.
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What this means for you. Your order may be delayed due to this change in shipping frequency.
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We will continue to to ship as long as shipping services are available. We ask that you do not cancel your order and we thank you for your patience in receiving your order.
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If you prefer to cancel your order, our standard order cancellation policy is still in effect. Please review that policy, here.
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We are no longer offering "Store Pickup" as an order fulfillment option. We are happy to ship your order accordingly.
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We have suspended International Shipping until further notice.
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Our supply chain: We have plenty of materials in stock to continue making holsters for the foreseeable future, but it is possible we will be impacted by lack of materials, delayed shipping from suppliers, etc. If/when this occurs, we will update this statement. We have suspended custom orders that require us to order custom materials, such as Kydex colors that we do not already have in stock. This is only a small portion of our orders as we offer a large variety of options/colors on our Craftsman Series holsters.
We will provide further updates as decisions are made and as CDC guidelines and local regulations change.
Most importantly, we ask that you review the CDC guidelines to protect yourself and stay healthy. We thank you for being a valued customer and appreciate your business and patience during these unprecedented events.
At this time, we must look to our health experts for advice on how to best protect one another. Many places around the country are asking for donations of masks, gloves, and other personal protective equipment. We ask that if you have resources for such items that you donate these supplies in your local community. We must also remember those who are less fortunate and help all those in need by donating food and other items to those who need it. Hebrews 13:16 "Do not neglect to do good and to share what you have, for such sacrifices are pleasing to God."
God Bless,
Brian Ewald
Founder and CEO
Exarchy Holster Co.
Please pray for all those affected by this virus, our healthcare professionals, essential workers, and political leaders. Romans 12:12 "Rejoice in hope, be patient in tribulation, be constant in prayer."
*****Posted lead times are for new orders (placed today). Previous orders, where lead times were less are being worked on and shipped as quickly as possible and we are doing our best to meet those original lead time expectations. We are running behind on many orders for the reasons stated above. If your order is late, please feel free to call to ask for a current expected shipping time-frame. We cannot provide exact days, but we can estimate the week your order will ship. We have been overwhelmed with orders, selling more in the last 90 days than all of last year. You are a huge part of our success, and we thank you all!*****
